Quality Assurance

It's part of Armstrong’s foundation to guarantee our customers can always expect above-average quality services.

At The Armstrong Company – Atlanta we believe “Customers define; we deliver it.” That means we purposefully look at everything we do through the eyes of those we serve.

One of the foundational elements of our company DNA is value, correlating directly to the quality of services our customers’ experience. Guaranteeing quality begins at the very core of our company—our employees. Every team member at Armstrong has been fully vetted, background checked, and trained to adhere with our foundational principles and quality standards. We continue to implement these standards throughout our chain of service through the leadership of a Six Sigma Yellow Belt and in view of ISO 9001:2008 compliance with consideration for client-specific goals, training, and various measurement methods to facilitate consistent and positive service. Once services have concluded, we collect customer feedback to continually measure and evaluate our performance.

When performance falls short, we analyze causative factors and take corrective actions, fostering client retention, customer referrals and continuous improvement. We also believe that Armstrong team members who excel in providing quality service should be recognized and rewarded for representing the culture and values of Armstrong.

Our Customers' Experience

From the video tour and quote through the actual move and delivery, everyone was very friendly, professional and very helpful with all of our questions and concerns. G.Y.

Excellent experience. The packers were friendly and very considerate. They took excellent care in packing our things carefully. The driving and loading/unloading crew were also wonderful. They kept us updated and were very quick! J.P.

The timing was great. Everything went according to the schedule. The Guys who pack and unpack were awesome. If I ever had to move again, I would definitely request those guys again. P.M.

The movers were amazing! The team in Georgia that handled the estimate was very knowledgeable and willing to help. Highly recommend them. A.S.

The move was very easy and stress-free. The crew kept me apprised if their ETA, walked me through the process upon arrival, and then unloaded everything in less than an hour. W.H.

Great job by everyone on the Armstrong team not only with the move, but also with helping assemble furniture to get us on our feet quickly! S.B.

Punctual, knowledgeable, courteous and very capable. They did a very good job of responding to our needs and making the move as painless as a move could be. T.S.

Armstrong is one of [our] preferred moving companies due to their great customer service, good price point, and service throughout the U.S. We have more than 75 office locations and having account reps that are familiar with our business is a huge asset. L.V.